Refund and Cancellation Policy

A ChemWarrior subscription is a fixed-term pass giving access to paid practice tests for the period you chose. It is a digital service, made available immediately. It does not renew automatically — when it expires, access simply ends and you are not charged again.

Because there is no auto-renewal, there is nothing to cancel to avoid a future charge. You may stop using the service at any time, and you may close your account at any time.

Within 7 days, largely unused: if you bought a subscription in the last 7 days and have attempted no more than two paid tests, write to us and we will refund it in full.

Charged twice, or charged in error: refunded in full, always. Tell us and we will find it.

Money left your account but access was not granted: refunded in full. If a payment succeeds at the gateway but does not activate, contact us with the payment reference and we will either activate the subscription or refund it.

We withdraw a paid service: if we discontinue paid material during your subscription, we refund the unused portion pro rata.

• After 7 days, or once you have substantially used the subscription — the material has been delivered and cannot be returned.
• Where an account was closed by us for a serious breach of the Terms of Use, such as sharing or reselling access.
• Because an examination result did not meet expectations. We provide practice material, not an outcome.

Email our support address from the address on your account, with the payment reference from your receipt and a line about what went wrong. We acknowledge within 2 working days and decide within 7.

Approved refunds are returned to the original payment method through our payment gateway — we cannot send them anywhere else. Banks typically take 5 to 10 working days to show the credit, which is outside our control. Any gateway fee is borne by us, not deducted from your refund.